FAQ

You can return eligible items within 7 days of receiving an order. An original receipt or gift receipt is required. Monogrammed items and Made to Order products are not eligible for returns. How To Return By Email - Please send a message to Serenitysagemelrose@gmail.com Items non-eligible for returns or exchanges: Items without an original receipt or gift receipt. Monogrammed items Gift cards Made to Order items Final sale items Items damaged through normal wear and tear REFUND POLICY Original Receipt - Returns with the original receipt will be refunded in the original form of payment. Gift Receipt - Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount on the gift receipt. Delivery/ Shipping Fees - Delivery fees are non-refundable

Our shipping and processing fees cover the processing, handling, packing and delivery of your order. Cost is calculated by order size: